Policy on doing Business:
Baby Feathers, LLC & all
subsidiaries of Baby Feathers have made a commitment to excellent
customer service, maintaining high selling standards, and solving any
problems if the need arises as fast as possible. We understand fully at
Baby Feathers how important our consultants, wholesale customers and
retail clients are to our business. For this reason we will not carry
products or promote vendors who do not practice these same these
standards and integrity in their manufacturing and sales policies. We
know that there are many choices on the internet to do business with and
at Baby Feathers we want to promote repeat business with our
customers. It is our goal to
become your trusted resource for all lines of pampered pet, people
supplies as well as your resource for pampered party and gift giving. If
you should have any suggestions please contact us; we consider our
customers friends! We want your feed back and we want to
listen....
Privacy
Policy Statement
~ This is the web site of Baby
Feathers, LLC ™. Our postal address is 3300 Prosperity Avenue
Fairfax, VA 22031 For each visitor to our Web
page, our Web server automatically recognizes no information regarding the
domain or e-mail address. We collect information volunteered by the
consumer, such as survey information and/or site registrations. The
information we collect is used to notify consumers about updates to our
web site. We do not sell or release this information to any other
organizations. With respect to cookies: We do not set any cookies. If you
do not want to receive e-mail from us in the future, please let us know by
sending us an
e-mail at the above
address.
Persons who supply us with their telephone numbers on-line will only
receive telephone contact from us with information regarding orders they
have placed.
Upon written request we provide site visitors with access to transaction
information (e.g., dates on which customers made purchases, amounts and
types of purchases) that we maintain. Please submit your request to Baby
Feathers, LLC, 3300 Prosperity Avenue, Fairfax, VA 22031.
If you feel that this site is not following its stated information policy,
you may contact us at the above addresses.
Order
Processing:
Baby Feathers, LLC ™ has a minimum order of
$20 for credit card
payments. (No minimum order on checks received at our USPS
address: 3300 Prosperity Avenue, Fairfax, Virginia 22031) Please make sure that you enter the correct email information
and phone number in our shopping cart area so that we may send the
invoice to you right away.
Please note that Auction Items under $20 do not apply.
No credit
card information will be processed in our shopping cart automatically.
At this time we will run a manual charge on your credit card with the
shipping amount included.
-
We accept
Cash, PayPal, Visa, MasterCard, Discover Card, Money Orders and personal
checks drawn only on USA banks. We
DO NOT
accept 3rd party checks for any reason. All funds must clear our bank
before shipping.
-
We do not take phone orders.
-
Baby Feathers Avian Aloe gallon and
case orders will ship UPS from the warehouse within 48 hours from payment
of your order.
-
Our made to
order Crystal Items can take up to 4 weeks for delivery.
-
Pay Pal
can take up to five (5) days to approve funds. We will no longer ship
orders until we have notice from Pay Pal that the transaction has been
completed.
-
Backordered
items will be shipped as soon as they are available with
no additional shipping
charges ~ you will be notified via email on backordered items so please
make sure that you have given us a working email address.
EBay
Auction Policy:
-
We
require full payment on items by close of business eastern standard
time of the 5 business days from the close of the auction, unless you
are bidding on any of our other items, then payment will be due when
the last item closes.
-
For
credit card payment not with PayPal please email us at
Sales at
babyfeathers.com with your auction number, include your
email address, billing address, ship to address, phone number and
what method of shipping you would like us to use.
-
This
information is only used for shipping and Baby Feathers, LLC does
not sell or share your information to any third parties. (see our
privacy statement above).
-
We will
then forward to your email address an invoice with a live link to
our credit card processing company’s secure transaction server for
you to pay by credit card.
-
Once we
have receipt of payment & it has cleared our account we will ship within 48 hours in most
cases for USA shipments. International shipments please see below.
Shipping
Policy
-
We process
orders Monday to Friday 8am to Noon for UPS and USPS
-
Local
Delivery
-
Most of
orders are shipped within 48 business hours. Contact us
email us to make
special arrangements regarding shipping or delivering your order. Please
check our web site for holiday shipping schedules.
-
Alaska and
Hawaii Residents ~ UPS 2nd Day Air is really expensive, we will ship via
the USPS
-
International
Orders ~ we are now shipping overseas! We will ship UPS Global or on heavy orders we have found that the US Postal Service is
cheaper. Please keep an eye on your email as we will
not
process your order until we hear back from you stating your approval on
shipping.
-
Sorry NO
COD's
International
Shipping
-
We
require all funds to come to Baby Feathers, LLC in USA currency only.
-
Billing
and ship to addresses must be the same or we can not complete the
transaction.
-
We ship
to most countries via UPS Global. If you have chosen another method we will be more
than happy to work with you as all shipping charges and fees are the
responsibility of the buyer.
-
Be
advised that since you are considered the importer of record,
you must; (1) comply with all laws and regulations of the
destination country, (2) pay import duties and taxes if any on the
merchandise in this shipment, and (3) pay additional charges if any
such as necessary brokerage services for customs clearance.
Before
confirming this order, we urge you to check out the amount of
additional import charges if any for the merchandise you are
ordering. If necessary, contact your local customs office for this
information.
Return
Policy You may
return any unused product in its original condition to us within 15 days.
The original shipping fees are not refundable, unless you are returning
merchandise shipped in error. Please use the following steps.
-
Package up
the returning product. You can use the original shipping box as long as
you remove the old label.
-
E-mail us with the specific item(s) being
returned.
-
Your refund
will be issued to the same credit card the purchase was originally made on
when we receive the package back. If you sent in a check, we will issue
your refund via a check within 3 days of receipt of your return.
-
Sorry but due
to health concerns we do
NOT
offer returns on children or pet toys, accessories or body & bath products that have been opened.
-
Items being returned for non
exchange there is a 15% restocking charge
Damaged Goods
If the carton looks
damaged upon delivery please inspect the contents before the driver
leaves or call UPS at 1-800-PICKUPS to file a claim. If your claim
does not involve UPS, please
email
us right away. We
will work with you to take care of the problem with a replacement or
refund.
Business
Hours
~ the best way to reach Baby Feathers is
by email. Business office hours are Tuesdays to Thursdays 8 a.m. to
12 p.m. Eastern Standard Time. Please feel free
e-mail
us anytime.
Trademarks
& Copyrights: This website is the
official website for BabyFeathers.com™
of Baby Feathers, LLC™ and its contents are ©
Copyright Baby Feathers, LLC™
with all rights reserved. The word marks, trademarks and associated tag
lines used within this site are the exclusive property of Baby Feathers,
LLC™
They include but are not limited to the following: BabyFeathers.com™;
BabyFeathers.net™; Baby Feathers™; Baby Feathers Online, Baby Feathers Avian Aloe™; Baby
Feathers, LLC™; Baby Feathers Pampered Events™
and Baby Feathers Baskets™.
The absence of
a product or service name or logo from this list does not constitute a
waiver of our trademark or other intellectual property rights concerning
that name or logo. All other products and company names mentioned on our
website may be trademarks of their respective owners.
Baby Feathers Online, Mystic Feathers™
; Mystic Feathers Cafe™; Mystic Feathers Virtual Spa™; Mystic Feathers
Virtual Cafe™
and
MysticFeathers.com™ are subsidiaries of Baby Feathers, LLC and
follow the same policies as Baby Feathers, LLC.
Products
and the claims made about specific
products on or through this website or other print material have not been
evaluated by Baby Feathers, LLC ™
or the United States Food and Drug Administration
and are not approved to diagnose, treat, cure or prevent disease. The
information provided on this site is for informational purposes only and is not
intended as a substitute for advice from your Physician, Veterinarian or other
health care professional or any information contained on or in any product label
or packaging. You should not use the information on this site for diagnosis or
treatment of any health problem or for prescription of any medication or other
treatment. You should consult with a healthcare professional before starting any
diet, exercise or supplementation program, before taking any medication, or if
you have or suspect you might have a health problem.
The
health and safety
of your children and pet(s) is a priority
with Baby Feathers, LLC. That is why we urge all owners to please
supervise your children and pet when introducing a new toy. We take pride in the care
and thought put into every toy and the supplies sold and/or promoted to
ensure they are as safe as possible. However, even the safest, simplest
toy can pose a threat. It is up to you, as their guardian, to use
discretion if a particular toy is right for your child and/or pet. Please, keep
your child's and/or pet healthy and safe in mind when introducing new items into their
environment. Remember to always consult with your
medical or veterinarian professional before changing or adding to their diets or
environments.
Baby
Feathers, LLC is not responsible for any harm, or mishaps due to use of
lighting, burning, melting or simmering of candles, incense or using
oils, melters or tarts. Please keep these safety tips in mind when using
any candle, open flame or any scented product for that matter: Never
leave a burning candle unattended!
- Please take special
care when using candles, melts, tarts or any scented products around
children, pets and
especially around birds
and parrots.
Do not place near flammable objects such as curtains, walls, etc.
Place only on a protected, heat resistant, level surface. Keep
candle free of wick trimmings, matches, or other foreign matter that
could be a fire hazard. Avoid burning in drafts. This will cause
candle to burn more quickly and unevenly. Please never walk around
with lit candles. Please trim wicks to 1/4 inch at all times to
avoid carbon build up on the wick.
- Some of the tart
burners/melters, simmer pots, potpourri burners etc. on the market
are not suitable for the intended use. Please take special care when
using these products. Never use any of these left untended nor
use around children and pets, especially birds and parrots!
Make sure the tea light candle is a good distance from the underside
of the burner where the wax is. If the wax gets too hot, the burner
can be come over heated and cause the aroma to burn away to fast and
may cause safety issues. It is our opinion that the tea light or
heat source should be no less than 2.5" from the holder. When using
scented oils you must always add water to the oil in the dish. Make
sure you keep adding water as it will evaporate. If water is NOT
added, the dish may crack. Try to use wax melts/tart not the oils as
you should not have the worry over adding the extra water.
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