Order Processing

• Baby Feathers, LLC; has a minimum order of $20 for credit card payments.

• We require full payment on items by close of business eastern standard time of the 5th day from the close of the auction, unless you are bidding on any of our other items, then payment will be due 5 days from the close of the last item.
  
• To make payment by credit card please email us your contact information. We will then forward to your email address an invoice with a live link to our credit card processing company's secure transaction server for you to pay by credit card.
  
  
• Once we have receipt of payment & it has cleared our account we will ship within 48 business hours.

• We process orders Monday, Tuesday & Wednesday for UPS and USPS
  
• Local Orders
  
  1. Contact us at 703.638.9292 to arrange pick up at our Baby Feathers store.
  
  
•  Contact us at 703.638.9292 if you need a special rush or custom order.
  
• Alaska and Hawaii Residents ~ UPS 2nd Day Air is really expensive, we will ship via the USPS unless you have requested UPS.
  
  
• International Orders ~ We will ship UPS Global or on heavy orders we have found that the US Postal Service is cheaper. Please keep an eye on your email as we will not process your order until we hear back from you stating your approval on shipping.
  
  

• We require all funds to come to Franlengo, LLC in USA currency only.
  
  
• Billing and ship to addresses must be the same or we can not complete the transaction.
  
  
• We ship to most countries via UPS Global. If you have chosen another method we will be more than happy to work with you as all shipping charges and fees are the responsibility of the buyer.
  
  
• Be advised that since you are considered the importer of record, you must:
  
  1. comply with all laws and regulations of the destination country
  2. pay import duties and taxes if any on the merchandise in this shipment
  3. pay additional charges if any such as necessary brokerage services for customs clearance.
     
     
  Before confirming this order, we urge you to check out the amount of additional import charges if any for the merchandise you are ordering. If necessary, contact your local customs office for this information.

• Package up the returning product. You can use the original shipping box as long as you remove the old label.
  
  
• Call us at 703.638.9292 with the specific item(s) being returned.
  
  
• Your refund will be issued to the same credit card the purchase was originally made on when we receive the package back. If you sent in a check, we will issue your refund via a check within 10 days of receipt of your return or your funds clearing our bank.
• Restocking Fee: We will charge a 20% restocking fee on return items when items are not exchanged or a store credit is not taken. This does NOT include items shipped in error or damaged items.
  
• Sorry but due to health concerns we do NOT offer returns on toys, pets toys, accessories or body & bath products that have been opened.

• Please take special care when using candles, melts, tarts or any scented products around children, pets and especially around birds and parrots. Do not place near flammable objects such as curtains, walls, etc. Place only on a protected, heat resistant, level surface. Keep candle free of wick trimmings, matches, or other foreign matter that could be a fire hazard. Avoid burning in drafts. This will cause candle to burn more quickly and unevenly. Please never walk around with lit candles. Please trim wicks to 1/4 inch at all times to avoid carbon build up on the wick.
  
  
• Some of the tart burners/melters, simmer pots, potpourri burners etc. on the market are not suitable for the intended use. Please take special care when using these products. Never use any of these left untended nor use around children and pets, especially birds and parrots! Make sure the tea light candle is a good distance from the underside of the burner where the wax is. If the wax gets too hot, the burner can be come over heated and cause the aroma to burn away to fast and may cause safety issues. It is our opinion that the tea light or heat source should be no less than 2.5" from the holder. When using scented oils you must always add water to the oil in the dish. Make sure you keep adding water as it will evaporate. If water is NOT added, the dish may crack. Try to use wax melts/tart not the oils as you should not have the worry over adding the extra water.
  
  
• Please visit our links sections before you use any scented product in your home with birds or parrots.